I.T how to provides the ultimate peace of mind
Through our extensive experience and proven track record in IT management, business security, reliability
Our Vision
Securing businesses across the globe today, tomorrow, and well into the future.
Our Mission
We are a close-knit team of experts in business and technology, delivering best-practice managed IT, cybersecurity solutions, and consulting for small to medium-sized businesses. We believe in close relationships and clear communication – we’re straight shooters – with us you’ll have full disclosure, always – and we have your best business interests in mind at every touchpoint.
We bet you’ve never been that thrilled about your IT services, but with us, be prepared to be wowed!
Our Core Values
People
We want people to be helped by our team – not just their technology.
Approachability
Our technicians are carefully selected, not just for their IT support skills, but for their ability to connect with business leaders and their staff.
Dependability
Dependability is where integrity and action meet. We want you to feel like you truly rely on our staff.
Continuous Learning
We cultivate a culture of ongoing education to ensure that our IT support personnel are leaders in their respective specialties.
Our Approach
Proactive
We don’t wait for you to ask – we’ll have already consulted on the best approach.
Customer-centric
We know you and your business inside out and we’ll get the job done with a cheerful smile. You always come first.
Action-driven
We get the job done efficiently and effectively.
Resolutions-Always
Your call gets answered and your problem resolved.
Get To Know Our Team
Shane
CEO
Nikki
CFO
Jeff
Client Experience Manager
Laura
Admin
Bev
Accounts
Sara
BA
Rowan
I.T Support
Dylan
I.T. Support
Nicholas
I.T. Support
Steve
I.T. Support
Nick
I.T. Support
Jean
Cloud
Quinn
I.T. Team
Sean
I.T. Support
PROFESSIONAL
Testimonials
Why our clients love I.T. how to solutions
We have been given and continue to be given fantastic service by the I.T. How To team! They are super prompt to our enquiries and brilliant communicators. Jeff comes for regular visits to our company to ensure we're up to date with the best security measures and provide any additional education or support.
I have had the pleasure of dealing with Jeff and the team at I.T. How To for the Cyber Protection needs of my business. Jeff was extremely efficient and very responsive at all stages of the process. He explained things in an easy-to-understand way and I am super happy to have them on my team, helping to prevent cyberattacks, and the like, on my business. It's a highly needed service for all business owners and I highly recommend you use I.T. How to.
I highly recommend Jeff of I.T how to for any of your IT needs. I ran into a problem with my laptop and it was time for an upgrade - after discussing with Jeff what I required to run my business, his knowledge advise and service was nothing short of fantastic. Within a day he had transferred me from my old laptop to new, without a glitch. His follow-up service is very appreciated also. He speaks IT in a way I understood as it is not my strong point. Will continue to return to Jeff for advise and service.
Thanks so much Jeff for making the process so easy!
The team at IT How To has been our IT support for about 12 months now. We cannot express how many times we have contacted the team with anxiety or uncertainty! What we are met with on the other end is a calm team member (normally Dylan) who calms our team members down and reassures them that everything can be fixed! 💯 of the time the issue has been fixed! We cannot recommend this company highly enough as the stars only go to 5 but definitely a 6 out of 5 stars in our opinion.
We've been delighted by IT How To and their support for our team in Australia and overseas. Great service and advice that continues to meet our needs and keep our data secure and accessible to subscribers. Highly recommended!
Great team that's quick to respond and help with all my computing needs. Thanks guys.
Thanks to Rowan and Nick for a great job. After waiting for days for the NBN technician to come and tell us he can’t help and getting bad advice from the previous telco, you guys had us up and running in no time. Really appreciated. Running the data cabling through our NAS seems to be working very quickly. Looking forward to when the Starling business package arrives. Thanks again - job well done!
Everything is bang on the money. I can’t believe I put up with the old computer for so long. Thank you and thank all the guys for me. I’m a very happy Mac owner.
After googling a few different businesses, we found IT How To. Jeff and the team were very easy to deal with and very punctual. Great communication and customer service. We wouldn’t hesitate to recommend them.
We have been working with the IT How To team since 2018 on all our IT Support and Cyber Security. As a client-based service, we feel secure that all our client’s data is protected. There is also ongoing help around IT for all our staff, no matter how big or small. I am happy to recommend Shane and his team.
Trustworthy, friendly, and quick response times are what I appreciate about the services I get from I.T How To.
‘IT How To has been amazing for our business, making the trouble-free switch to ensure all our staff are working on the one program/platform. Helping to troubleshoot uploading of footage to one space and supporting the team when issues do arise. The support team are great with a quick response time. I couldn’t recommend them enough.
Precision Plumbing heating and cooling Usually, when I call for tech support from I.T How To, it's urgent and I'm stressed out. Problems like; emails are down, I can't open outlook, my computers are losing their mind, all of which means I can't run my business. These guys are always quick to respond and to wave their magic wands. They completely understand my urgency
